Watch Care & Warranty

***RHYNO TIMEPIECES does not give refunds or returns. All purchases are final. We will address any issues under your warranty or replace the watch if unable to fix. We do not issue returns or refunds if purchaser is unhappy with size or wear. The customer is responsible for shipping to Rhyno HQ for any warranty repairs. Our customer service must be notified by submitting request forms before shipping. Rhyno Timepieces will pay for shipping back to customer after warranty corrections have been made. Rhyno Timepieces will not pay any custom charges from customers country. All packages will be declared at the value of repairs as it is not a new sale when shipping back to customer. If you have any questions, feel free to contact us by email.

Contact @RhynoTimepieces.com

Please follow the recommendations below, to ensure that your RHYNO will live up to it’s amazing appearance for years to come.

Swimming in salt water- Be sure to rinse your watch with fresh water immediately after your swim.

Magnetism- Avoid placing your watch on tablet devices, computers, loudspeakers, mobile phones or refrigerators. These devices generate powerful magnetic fields that can affect the precision of your watch.

Shocks to the watch- Whether chemical, thermal, physical, magnetic or other – can affect your watch. Be sure to avoid them.

Screw down crown- To prevent water or humidity from entering the case, make sure the crown is always tightly screwed into the case. Do not use chronograph pushers under water.

Care and cleaning of metal bracelets, rubber straps and water-resistant metal cases, clean with soapy water and a toothbrush and dry with a soft or micro fiber cloth.

Chemical products- Avoid direct contact with chemical cleaning agents, solvents, detergents, cosmetics and other chemical products, as they may damage your case, bracelet or rubber gaskets.

Temperature- Avoid exposure to temperatures greater than 60°C (140°F), or below 0°C (32°F). Also, avoid extreme changes in temperature, such as putting the watch in extremely cold water after exposure to the sun. This is extremely important with our forged carbon models as the gaskets will become damaged.

Water resistance- The water resistance rating of your watch was determined and checked when it was manufactured. It does not imply a lifetime guarantee against water entering into the watch. Your watch is water-resistant only when the crown is fully pushed in against the case or screwed down. Your watch is not water resistant if the crown is in the winding or time-setting positions. Likewise, pushers should not be operated while the watch is wet or in water. Aging and normal day-to-day handling affect the water resistance of your watch. Avoid temperature extremes that can damage the gaskets as well as any other shocks – chemical, physical or other, which might compromise the technical integrity of the watch case.  

The anti-reflective treatment of the sapphire crystal improves the visibility and contrast of your watch’s dial. All Rhyno Outfit watches have dual anti-reflective coats. Normal daily use and wear and tear may cause marks to appear on the coating. These are considered normal and are therefore not covered by the warranty.

Your Rhyno watch is guaranteed for a period of two years for steel models and 3 years for carbon models. This guarantee starts from the purchase date, covering all manufacturing defects during regular use as stated in the following terms: Rhynofit Inc. will replace free of charge any defective component due to a manufacturing error, duly noted by our technical services.  

THIS WARRANTY DOES NOT COVER: Theft, consequences of natural disasters, lifetime of the battery if applicable. Normal wear and tear and aging, scratched crystal; alteration of the color and/or material of nonmetallic straps and chains, such as leather, textile or rubber, any damage on any part of the watch resulting from mistreatment or improper use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.)** Link bracelets are not covered in 2 year warranty. Incorrect use of the watch. Indirect or consequential damages of any kind resulting from use, such as non-functioning, defects or inaccuracy of the Rhyno watch; Defects or damage resulting from any handling or tampering of the watch by any party whatsoever other than a service center  authorized by Rhyno altering of its original condition beyond Rhyno’s control. The use of batteries other than those indicated by Rhyno. This warranty is valid only for wristwatches accompanied by the Warranty Card stamped and dated by the authorized Rhyno Retailer. The reference numbers of the Rhyno watch must be written on the card. Any servicing or repair work to your Rhyno watch must be carried out solely by a Rhyno approved service and repair center or the warranty is no longer valid. The warranty does not in any way cancel, restrict or otherwise affect any legally recognized consumer rights or privileges in the country of purchase of your Rhyno watch.

 Beware of any timepiece or other item bearing the Rhyno or Rhynofit name, brand, logotype or symbol offered for sale by anyone not being an official Rhyno retailer. Purchasing such an item from an unauthorized party is therefore at the buyer’s sole risk, particularly in the case of counterfeit or substandard products. No explicit or implicit warranty or servicing or any other obligation shall ensue for Rhyno or for any of its authorized representatives for products sold by unauthorized parties and not accompanied by a stamped Rhyno warranty card. For the above reasons and in your own interest, you are invited to acquire only genuine Rhyno watches available exclusively from a legitimate Rhyno retailer or our website.