Your accumulated credit has to be used every 12 months towards a purchase. (Accumulation is the total of every payment you paid to RHYNO since being a member) Example $185/ month x 12 months = $2,220 available in accumulated credit.

There is no limit to how long you can keep a rental RHYNO. As long as your payments are up to date and you’re a member in good standing, the RHYNO is where it belongs. :)

The good thing about this program, is that we are the manufacturers. Our rental RHYNOs are brand new. We will never send out a used RHYNO.

We’d hate to see you go, but you can cancel anytime. Please note that cancellations are ONLY accepted via email to Info@RHYNOtimepieces.com and we must receive all of your outstanding RHYNOs to process your cancellation.

Send your RHYNO back by the end of your billing cycle to avoid getting charged for another billing cycle. If you fail to return your pieces by the end of the next billing cycle, your cancellation request will be withdrawn so you'll have to resubmit it.

Please note that if you cancel your membership, you will lose any purchase credit you have accumulated and if you decide to restart your membership in the future and there is a waitlist in place, you would have to wait to be admitted.

Normal wear and tear is covered by us.

Also, if anything is lost or damaged when it's in FedEx’s custody, you won’t be held responsible. Please note that an item is only considered in FedEx’s custody after it is scanned by FedEx. If an item is returned without a receipt from FedEx and FedEx refutes that the item was in their custody, the customer assumed liability. The best way to get a receipt is by dropping the shipment off with a representative at an official FedEx Office Print and Ship location and requesting a receipt.

Please also keep in mind that if an item is marked as delivered by FedEx, you assume liability unless you request signature upon delivery.

If a piece is otherwise lost, stolen, or excessively damaged, you’re on the hook for the member price of the item. The best way to pay for a piece that’s been lost or stolen is to email us at Info@RHYNOtimepieces.com for a payoff link. You can apply your earned purchase credit too. Then, you can pick another piece to enjoy as part of your membership.

Your selection will ship 5 business days after your order has been placed.

We ship to you for free and that’s worldwide :) You are responsible for shipping back to us for your exchange. Then, we will ship back at no cost to you.

You can always email us at Info@RHYNOtimepieces.com and we will help you track down your order with FedEx.

You can exchange your rental RHYNO once every 90 days. To return you must first submit the return form so we know what’s coming back. As soon as you’re ready for something new, package the items in a RHYNO traveler case then in. a cardboard box with filler. Make sure the packaging is securely taped shut.

We suggest you drop off the shipment with a representative at a ‘FedEx Office Print and Ship’ and get a confirmation receipt. Please note that if you don’t get a receipt and FedEx doesn’t scan the shipment, you assume liability for the shipment.

No, all RHYNOs are reserved for members only.

YES. We aren’t a fan of surprising you with pieces you might not like.

Our monthly memberships are charged each month using your payment method on file. Your subscription renews automatically and you will be charged every 30 days.

Yes. Every time there is a new option added we will email the community so they are prepared for their next RHYNO.